Insolvency related matters

Non-insolvency related matters

Identity and contact details of the controller and where applicable, the controller's representative and the data protection officer

Where an insolvency practitioner of Jones Lowndes Dwyer LLP is not appointed as office holder, the data controller is either the company/individual on whose instructions Jones Lowndes Dwyer LLP is acting or it is Jones Lowndes Dwyer LLP.  The contact details of Jones Lowndes Dwyer LLP are 4 The Stables, Wilmslow Road, Didsbury, Manchester M20 5PG; 0161 438 8555; notices@jldllp.co.uk..

Where an insolvency practitioner of Jones Lowndes Dwyer LLP is appointed as office holder and the data processing is carried out as part of their statutory duties, the office holder is the data controllers.  The insolvency practitioner can be contacted at: Jones Lowndes Dwyer LLP, 4 The Stables, Wilmslow Road, Didsbury, Manchester, M20 5PG, 0161 438 8555, notices@jldllp.co.uk..

The data controller is Jones Lowndes Dwyer LLP.

Contact: Jones Lowndes Dwyer LLP, 4 The Stables, Wilmslow Road, Didsbury, Manchester M20 5PG

0161 438 8555

notices@jldllp.co.uk..

How we use your personal information

The purpose for which personal information is processed may include any or all of the following:

. deliver services and meet legal responsibilities

. verify identity where this is required

. communication by post, email or telephone

. understand needs and how they may be met

. maintain records

. process financial transactions

. prevent and detect crime, fraud or corruption

. defend or take legal actions related to the above

The purpose for which personal information is processed may include any or all of the following:

. undertake analysis to inform our business and marketing strategy

. comply with requests from you in connection with the exercise of your rights (such as, where you have asked us not to contact you for marketing purposes)

. send you email communications about events, news updates and details of services and information which may affect you or your business

Lawful basis for the processing

Most processing is carried out to comply with our legal obligations under statute and other regulatory obligations related to the insolvency process.  We, also, believe our processing is for the legitimate interests of all stakeholders in the insolvency process, as they are entitled to be kept informed and may wish to engage in the insolvency process.  Where Jones Lowndes Dwyer LLP has engaged with a client to perform a service, we will be required to process data to provide the service in accordance with the contractual terms.

Where you have provided consent, we will use your data to send you email communications about events, news updates and details of services

What personal information we hold

The categories are: contact details, financial information and location.

In rare cases we may hold some special category data, e.g. trade union membership or information about an individual's health, which will be necessary to administer the insolvency process in line with our legal obligations.

The categories are: contact details, financial information and location.

Who we share our data with

Third party organisations that provide applications/functionality, data processing or IT services to us

We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems.  For example, providers of information technology, cloud based software as a service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services.  The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them.

Third party organisations that otherwise assist us in providing goods, services or information

We currently employ the services of Creditsafe UK, a credit reference agency, to assist us with performing identification checks on our clients for the purposes of compliance with the Money Laundering Regulations. Any personal information received from Creditsafe UK will be processed only to confirm your ID to us for the purposes of preventing money laundering or terrorist financing. You can access Creditsafe UK's privacy policy at www.creditsafe.com/gb/en/legal/privacy-policy.html where you will find more information regarding Creditsafe UK's data processing activities.

Auditors and other professional advisers

Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights.  We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

How long we retain your personal information

We retain personal data for as long as is necessary to achieve the purpose listed above and for any other permissible related purpose.  For example, we retain most records until the time limit for claims arising from the activities has expired or otherwise to comply with statutory or regulatory requirements regarding the retention of such records. 

Your rights

The GDPR provides the following rights for individuals:

Right to inform

This privacy notice meets our requirement to inform you of our processing of your data.

Access to personal data

You have a right of access to personal data held by us as a data controller.  This right may be exercised by contacting us [Jones Lowndes Dwyer LLP, 4 The Stables, Wilmslow Road, Didsbury, Manchester M20 5PG].  We will aim to respond to any requests for information promptly, and in any event within one month.

Amendment of personal data

To update personal data submitted to us, you may email us at  notices@jldllp.co.uk  or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which you registered.

Rights that do not apply in these particular circumstances

Not all of the rights under the GDPR are necessarily available as one of the reasons we may be holding your data is on the basis of it being a legal obligation where the right to erasure, data portability and to object do not apply. 

The GDPR provides the following rights for individuals:

Right to inform

This privacy notice meets our requirement to inform you of our processing of your data.

Access to personal data

You have a right of access to personal data held by us as a data controller.  This right may be exercised by contacting us [Jones Lowndes Dwyer LLP, 4 The Stables, Wilmslow Road, Didsbury, Manchester M20 5PG].  We will aim to respond to any requests for information promptly, and in any event within one month.

Amendment of personal data

To update personal data submitted to us, you may email us at  notices@jldllp.co.uk  or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which you registered.

Rights that do not apply in these particular circumstances

N/A

Right to withdraw consent

Where the data received was not based upon obtaining consent, the right to withdraw consent does not apply.

Where the data received was based on obtaining consent for your data to be used to send you email communications about matters which we consider may be of interest to you, you may, at any time, opt-out of such communications.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on our website.  Paper copies of the privacy statement may also be obtained by writing to us at Jones Lowndes Dwyer LLP, 4 The Stables, Wilmslow Road, Didsbury, Manchester M20 5PG.

This privacy statement was last updated on 11 July 2019.

Complaints

Should you want to complain about our use of personal data, please contact us at Jones Lowndes Dwyer LLP, 4 The Stables, Wilmslow Road, Didsbury, Manchester M20 5PG; 0161 438 8555; notices@jldllp.co.uk.  

You also have the right to lodge a complaint with the Information Commissioner's Office ("ICO") (the UK data protection regulator).  For further information on your rights and how to complain to the ICO, please refer to the ICO website.

Who provided the personal data

The personal data we have used to contact you was provided by the company/individual (or persons acting on their behalf) on whose instructions we are acting or in relation to which our insolvency practitioner has been appointed.  We also access information from the Registrar of Companies and other similar public-access data providers.

In addition to personal data (mainly contact details) that you provide, data may be obtained from, friends, family members, colleagues and professional advisors acting for you.  This is supplemented by information from publicly available sources.